Our Commitment to TenantsWe want you to feel comfortable and safe in your new rental home. For that reason, we make it our policy only to let properties which meet a high standard of cleanliness, maintenance and safety. Our aim is to ensure peace of mind throughout the tenancy, and on the day that you vacate we will apply the same high inspection standards to our check-out procedure. Security deposits are protected with an authorised scheme and photographic inventories are in place to safeguard all parties.
We know you will have some searching questions for us, so as a starting point, we have included below our guide to the most frequently asked…
- It is wise to start looking about a month before you wish to move, as properties are generally viewed and reserved quickly. We will arrange viewings at a time to suit you wherever possible. This can include evenings (until 6pm) and at weekends. You will be accompanied by a member of staff who can give advice and answer any questions you may have.
- As a general rule we will require you to be in receipt of a monthly income equivalent to 2.5 times the rental amount in order to qualify for a tenancy. Our tenancies are granted for a minimum term of 6 months.
- We will ask for the full contact details (including address and landline telephone number) of your referee. We will not usually require you to provide written letters of reference.
When the tenancy goes ahead,the holding deposit figure will be offset against the balance of monies due before you move in Please note that if the landlord declines to grant the tenancy, it will be refunded. However the deposit will be forfeit if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.
- The maximum period that a property can be held with a holding deposit is 4 weeks unless otherwise authorized by our agency in agreement with the landlord.
We will also require proof of residency and proof of identity.
- For residency we will accept a recent (within the last 3 months) utility/ council tax/ mobile phone bill or a current tenancy agreement.
- For identity we require a photo style driving licence or passport. If you are not a UK citizen or a citizen of the EU then you will need to provide evidence of official permission to live in the UK for the term of the proposed tenancy.
**Please note Guarantors are required to be UK resident, have a clear credit history and be in receipt of an income equivalent to 3 times the annual rent for the property you are applying for. They must be willing to take on the obligations in the tenancy agreement.
- Please allow up to 1 hour for the check-in appointment which may take place either at the Dragon office or at the property concerned. Paperwork will be finalised at this time, including the tenancy agreement and completing a standing order form for future rental payments. At this point you will receive the keys to the property. A Dragon member of staff will then accompany you to the property and run through the inventory copy, take meter readings and introduce you to any appliances or relevant safety features.
- We strongly advise Tenants to take out a Tenants Contents Insurance policy for the simple reason that whilst you occupy the property you will be responsible for much of the Landlord’s contents. It is far better to ensure that you are covered should any accidental damage occur than face the costs of replacing items. Policies will also usually cover personal possessions in case of break-in or accidental damage. We would be happy to recommend a competitive insurance broker specialising in Tenants insurance.
- It is important to report maintenance issues quickly so that they can be repaired without delay – should the problem cause the property to deteriorate and it has not been reported in good time there may be an associated cost to the tenant.
- Please note that if an appliance repair is required due to some negligence during usage (e.g. washing machine filters blocked by coins or other pocket debris!) then the engineer bill will be forwarded to the tenant for payment. Lightbulbs that require changing or batteries that need replacing are the tenant’s responsibility.
- If you decide to move on, you will need to give the appropriate legal notice period to vacate. We will arrange a check-out appointment for the day when you are due to hand back the keys and will supply you with our End of Tenancy guidelines covering all of the aspects which need to be addressed before leaving the property.
- It is important that you return the property to us in the same clean condition as it was received. If there is any cleaning to be done or any damage to the property or contents, these costs will need to be recovered from your security deposit. We make allowance for a level of normal wear and tear (e.g. small scuff marks on walls) but this does not apply to cleanliness or any areas which have undergone unusually heavy wear. It therefore makes sense to look after the property throughout the tenancy with a healthy regime of cleaning and general housekeeping, taking good care of the fittings and any furnishings.